About This Event
This engaging course focuses on transforming ordinary phone interactions into exceptional experiences for patients. Gain valuable insights into phone etiquette, effective communication, and understanding patient needs to create positive impressions right from the start.
Key Course Highlights:
Mastering New Patient Calls: Building Trust and Understanding
Leveraging Messaging for Impactful Communication
Implementing 5-Star Customer Service Principles
Exploring Mystery Shopper Calls for Performance Enhancement
Understanding Call Metrics for Continuous Improvement
During the session, participants will engage in practical exercises such as mystery shopper calls and call audits to refine their skills. Additionally, access email and text scripts, job descriptions, and discuss New Patient forms to streamline processes and optimize patient experiences.
Don't miss out on this enriching opportunity to elevate patient interactions, exchange best practices, and connect with peers in the industry. Register today and empower your team to deliver exceptional patient care through positive phone experiences!
Fee: $980 per practice
Location:
- Virtual training session via Zoom
Who Should Attend:
- New Patient Coordinators, Scheduling Coordinators, Office Managers, Call Center Teams
